HR Resolutions is the dedicated HR partner that Moss Dental Group (MDG) has contracted to handle all our human resources needs. The main contacts are Andrea Parcell and Melissa Pattison. All requests for either should be sent to support@hrresolutions.com or through the link on our internal website. They guarantee a 4-hour response time. If You do receive a response within this time period, please alert your manager
Andrea is the “boots on the ground” HR representative.
Her primary responsibilities include: (717) 652-5187
Melissa takes more of a strategic HR advisory role.
Some of her key responsibilities include:
- Providing guidance on HR policies, procedures, and compliance
- Staff Appreciation
- Partnering with Moss leadership on higher-level HR decisions and initiatives
- Helping to identify areas for improvement in Moss’s HR practices
- Serving as a sounding board for complicated HR situations
- Ensuring HR Resolutions is aligned with Moss Dental’s overall business goals
- Guide staff in disciplinary actions.
- Tracks 90 Day and Annual Reviews.
Contact Page & Ticketing Form
HR Resolutions uses a ticketing system to track and manage all HR-related requests and issues. This provides transparency and accountability. They also utilize Moss Dental’s internal company Website to communicate HR updates and information to employees.
The Form can be Found on the Company website in the graphics provided under Human Resources. The system will forward your submitted form to Support@hrresolutions.com, You will receive correspondence by way of the email address you submitted on your form.
YOU ARE HIGHLY ENCOURAGED TO UTILIZE YOUR COMPANY EMAIL IN THIS.
Disciplinary Policy: Please Click here for Document Link
Contact form Page: Please Click Here
Goals:
- Monthly calls with Managers
- Quarterly visits to offices.
Meet the Team
Direct Contacts
Andrea H. Parcell, SHRM-CP
HR Generalist
Andrea Parcell brings nearly 30 years of experience in customer service to the HRR team. Most recently, she spent seven years as a recruiter and HR representative for a small medical staffing company. She is excited to provide great service to HRR clients and be part of the company’s exciting growth.Andrea holds the SHRM-CP (Certified Professional) certification from the Society for Human Resource Management. She is also SHRM People Manager Qualified and holds her HR Department of One certification.Andrea is a self-proclaimed crazy animal lady, whose current menagerie includes three cats, two dogs, and two parakeets. She enjoys music, baking reading, and spending time with her husband, John, and their kids, grandkids, and parents.
Melissa Pattison, SHRM-CP
Director of HR
Melissa has been part of the HR Resolutions team since 2014. She brings a practical and realistic approach that helps clients minimize risk and strengthen their HR practices. Working closely with clients, she develops and implements HR strategy that allows clients to identify, address, and overcome human resource challenges, allowing both teams and companies to grow and succeed.Melissa is a graduate of Susquehanna University. She is an active member of the Harrisburg Rugby Club and enjoys volunteering at a local horse rescue and taking her dog for long runs.